Canceling renewal
You may cancel renewal for a GM plan from the Account page in the desktop application, or for Player+ from the Player Journal Account page. Cancellation normally takes effect at the end of the current paid billing period. Local campaign files, browser-local Journal notes, and local application features are not removed by cancellation.
Refund requests
If you were charged in error, charged more than once, or could not use the purchased hosted service because of a verified Tale Ledger service failure, contact Tale Ledger Support promptly with the account email and transaction details. Requests are reviewed individually and do not require sending campaign content.
Except where law requires otherwise, ordinary partial-month use, a change of mind after substantial hosted use, or charges incurred before cancellation are not automatically refundable.
Payment processing
Paddle acts as merchant of record for paid Tale Ledger plans and handles payment collection, applicable sales tax, receipts, and approved refunds. A refund may take additional time to appear after Paddle processes it, depending on the payment method and financial institution.
Legal rights
Nothing in this policy limits mandatory refund, cancellation, or consumer rights that apply where you live. When those rules provide greater protection, those rules control.
Questions or concerns
Write to the keeper of the ledger.
Visit the contact page to copy [email protected] or open a browser-based email composer. Include the relevant account email, asset link, or request identifier when available—never send passwords or API keys.